Covid-19: Rethinking Enterprise Technology Priorities Survey

Welcome to the survey. It has been specially designed in the wake of unprecedented business disruptions created by the Covid-19 pandemic. It aims to gather insights on how the CIO and CISO priorities in India are changing in response to the ongoing crisis.

All your responses will be strictly confidential and appear only as consolidated study findings. Individual responses will not be shared or published.

As a mark of gratitude for your participation in the study, we will be sharing the key findings of the study, for your internal consumption and usage.

Section A – Your Profile

In the section below, please tell us about yourself in brief.

First Name

Last Name

Organization

Designation

Phone/Mobile

Which of the following sectors best describes the primary business activity of your organization?

How many full-time people (permanent or contractual) are currently employed by your company in India?

What was the revenue of your organization in FY 2019–2020 (in INR crore)?

Section B – Business Impact Assessment of Covid-19

In the section below, please tell us how the pandemic has impacted your business.

How do you expect the following to be impacted in FY 2020–21 due to Covid-19 crisis?

	No Impact	Low Impact	High Impact	Critical Impact
Overall business financial performance
Core business operations
Workforce related (e.g., recruitment)
Finance (e.g., cash flow)
Technology budgets/adoption
Innovation capabilities
Marketing & Sales related (e.g., marketing spend)
Supply chain

Based on your assessment, by when do you expect normalization of your business in India?

Drawing from the Covid-19 lockdown experience, how do you expect “Future of Work” related trends to impact your existing workforce?

Our core business operations need our workforce to be physically present at our/client premises. Hence, we don’t intend to make major FOW related adjustments to our workforce strategy.

We have already put FOW related strategy into action. Post the crisis, we plan to have a significant proportion of our workforce working from anywhere.

FOW is ingrained into our strategy- post the crisis, we plan to allow maximum flexibility to our employees to work from the place of their choice.

If adopting a FOW strategy, please indicate what proportion of your workforce do you intend to enable to work from anywhere in the medium to long term?

In what way is your existing IT infrastructure prepared for your FOW requirements?

Since FOW will not impact us much, we believe our existing IT infrastructure is sufficient to manage our existing workforce related needs.

Our IT infrastructure has limited tools, policies, governance structures, and security systems in place, thereby making it inadequate to fully support flexibility in the workforce.

We have always provided impetus to such technologies, security systems, and governance mechanisms to handle FOW. Hence, it has been able to meet our needs during the Covid-19 crisis. We are planning to make it more robust in the times to come.

We will shift our IT priorities to make way for enhanced spending on technologies and systems that enable FOW.

Which statement best describes your existing business continuity plan (BCP)?

Prior to the crisis, we did not have risk management and BCP in place. We are in the process of developing a plan.

We had a BCP plan, but did not review it periodically and hence, it was not adequate wrt to the Covid-19 crisis. We are taking measures to update the plan and follow the guidelines on a regular basis from now on.

Our organization has always promoted adherence to a solid and periodically reviewed BCP and we will continue to refine it post the crisis.

It is expected that the Covid-19 situation may impact businesses' ability to initiate/fund digital transformation (DX) projects. Which statement best describes your propensity to work towards the furtherance of DX in your organization post crisis?

Our DX projects will be halted for the moment, and will be resumed once business normalization sets in.

We will ensure to complete the DX projects already started - however, no further projects will be kickstarted for the time being.

We believe DX is integral to our organization’s operations and can prove to be a differentiator in testing times. Hence, we will adopt a cautious approach but will spend on DX projects that have the potential to provide value in the longer run.

Going forward (for next 6-12 months), which would be the top digital transformation (DX)-related priority areas for your organization?

Customer experience and engagement (including initiatives on marketing)

Business process optimization

New revenue streams through new/additional products/services/solutions

Optimization of supply chain

Rationalization of external networks (including partners, suppliers)

Readjustment of (including training of) workforce

Securing the DX projects

Others (please specify)

Section C – Readjusting to the Covid-19 impact

This section is aimed at gathering how organizations are re-prioritizing their investments.

Before the Covid-19 crisis, which were the top 5 technology areas that your organization invested in the last 6-12 months?(SR per column)

	1st	2nd	3rd	4th	5th
Optimization and upgradation of existing IT infra
Optimization and upgradation of existing network infra
Application modernization
Open source software
Cloud-IaaS
Cloud-PaaS
Cloud collaboration tools (unified communications)
Cloud SaaS (excluding collaboration tools)
DevOps solutions
Big data / analytics
Artificial intelligence
Robotic process automation
AR/VR
Security systems
Blockchain
Internet of things (IoT)
Others

After the Covid-19 crisis is over, please identify the top 5 technology areas that your organization is planning to invest over a period of 6-12 months?

	1st	2nd	3rd	4th	5th
Optimization and upgradation of existing IT infra
Optimization and upgradation of existing network infra
Application modernization
Open source software
Cloud-IaaS
Cloud-PaaS
Cloud-Collaboration tools (unified communications)
Cloud-SaaS (excluding collaboration tools)
DevOps solutions
Big data / analytics
Artificial intelligence
Robotic process automation
AR/VR
Security systems
Blockchain
Internet of things (IoT)
Others

The massive work-from-home requirements triggered by the Covid-19 crisis have prompted organizations to reimagine their security infrastructure and frameworks. Please identify the top 5 security areas that your organization is planning to invest in the next 6-12 months?

	1st	2nd	3rd	4th	5th
Application security
Asset configuration and management
Audit and compliance management
Cloud access secure gateways (CASB)
Cybersecurity insurance
Data loss prevention
Deception technologies
Email security solutions
Endpoint security
Encryption tools
Incident detection and response
Mobile security solutions
Multi-factor authentication
Next-generation firewalls
Provisioning/managing user accounts and passwords
Secure web gateways
Security analytics and automation
Security education
Single sign on
Software-defined perimeter (zero trust related technologies)
Threat intelligence solutions
Vendor/3rd party risk management
Vulnerability management
Others

Please rank the relevance of this survey's questionnaire in today's business context.

Not at all relevant Highly relevant
0	1	2	3	4	5	6	7	8	9	10

Would you like to be invited in Better World webinars and/or online events as an industry expert?

Yes