The consumer has been the real loser so far and when the licensor is not thinking from consumers’ viewpoint, at least the government should
DoT certainly gets a boost with this new-come support, while it’s yet to be seen how telcos respond to the ASG’s opinion. Given also that ASG’s statement may even be interpreted as the government’s opinion, there is a risk that telcos’ tiff with DoT would turn into a conflict with the government.
Who wins in the long run is another matter, the consumer has been the real loser so far.
It’s been past high time that the inter-operator 3G roaming tiff between the Department of Telecom (DoT) and telcos got sorted out for good, in consumers’ interest.
Instead, there comes a new twist.
In this situation, when the licensor is not thinking from the consumers’ viewpoint, at least the government should. No, I’m not saying that the industry is pro-consumer, but then the inter-operator roaming measures they have taken or intend to take would certainly benefit the consumer.
It’s important to first agree upon the end vision and objective, which understandably should be the right to seamless service access [3G] to the consumer, across all telecom service areas.
The government should approach the entire situation with this objective in view and facilitate an agreement between the two parties accordingly. En route, if any structural changes are required, so be it. After all, 3G auctions contributed Rs 67,719 crore to the exchequer and it is the responsibility of the government to see to it that the airwaves it auctioned do reach those who were to be the final beneficiaries—the consumers.
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